4.3. Administrative alerts

To ensure that no single person was responsible for monitoring support requests or system messages we setup an internal mailing list to collect all messages.

This was achieved by editing /etc/aliases and /etc/crontab upon each host to ensure that all alerts originally destined for root were sent to our private internal mailing list. (This was one of the things that we used the CFEngine tool to accomplish.)

Incoming support requests were also routed to this list, although we actually used an installation of Request Tracker to handle them.